HPL LOGO for dark-01 NEW COLOR

Frequently Asked Questions (FAQ)

1. What are your payment terms?

We offer flexible payment options to suit your needs. We accept:

  • T/T (Telegraphic Transfer)

  • L/C (Letter of Credit)

  • Cash
    Please contact our sales team for specific payment details and instructions.


2. What are your delivery terms?

Our standard delivery terms include:

  • EXW (Ex Works)

  • FOB (Free On Board)

  • CFR (Cost and Freight)

  • CIF (Cost, Insurance, and Freight)
    If you have specific requirements, let us know, and we’ll do our best to accommodate them.


3. What is your delivery time?

After receiving your advance payment, delivery typically takes 7 to 25 working days. The exact timeframe depends on:

  • The product type you’ve ordered.

  • The order quantity.
    For urgent orders, please inform us in advance, and we’ll prioritize your request.


4. Do you provide samples?

Yes, we offer samples to help you evaluate our products:

  • Material samples are provided free of charge.

  • For locker or toilet cubicle samples, they can be treated as a small order.
    Contact us to request samples, and we’ll guide you through the process.


5. What colors are available for your HPL Changing Lockers?

We offer an extensive range of colors to match your design preferences:

  • Standard colors: Over 2000 options to choose from.

  • Custom colors: We can produce colors tailored to your specific requirements.
    Let us know your preferences, and we’ll create the perfect match for your project.


6. Can you customize lockers or toilet cubicles according to our design?

Absolutely! We specialize in customization to meet your unique needs. Our services include:

  • Custom colors and finishes.

  • Door configurations (e.g., single, double, or multi-door designs).

  • Branding integration: Add your logocolor schemes, or other branding elements to create a cohesive look.
    Share your design ideas with us, and we’ll bring them to life.


7. How do we install the toilet cubicles or lockers?

We make installation simple and hassle-free:

  • Installation instructions: Detailed guides are provided with your order.

  • Online guidance: Our team is available to assist you remotely if needed.
    If you require on-site installation support, let us know, and we can arrange it for you.


8. What materials do you use for your products?

Our products are made from High-Pressure Laminate (HPL), known for its:

  • Durability: Resistant to scratches, impacts, and moisture.

  • Aesthetic appeal: Available in a wide range of colors and finishes.

  • Ease of maintenance: Simple to clean and maintain.
    We also use high-quality hardware and accessories to ensure long-lasting performance.


9. Do you offer warranties for your products?

Yes, we stand by the quality of our products. We offer:

  • Standard warranties covering manufacturing defects.

  • Extended warranties available upon request.
    Contact us for detailed warranty terms and conditions.


10. Can you handle large-scale projects?

Absolutely! We have extensive experience in handling large-scale projects, including:

  • Commercial facilities (e.g., gyms, offices, schools).

  • Public spaces (e.g., airports, hospitals, stadiums).
    Our team can manage bulk orders efficiently while maintaining high-quality standards.


11. How do I request a quote?

Requesting a quote is easy:

  1. Visit our Contact Us page.

  2. Provide details about your project (e.g., product type, quantity, customization requirements).

  3. Our sales team will prepare a detailed quote and send it to you promptly.


12. Do you ship internationally?

Yes, we ship our products worldwide. Our logistics team ensures:

  • Safe and secure packaging.

  • Timely delivery to your location.
    Let us know your destination, and we’ll provide shipping options and costs.


13. How do I contact your customer support team?

We’re here to help! You can reach us via:

  • Email: [Insert email address]

  • Phone: [Insert phone number]

  • Live Chat: Available on our website during business hours.
    Our team is ready to assist you with any questions or concerns.


If you have additional questions, feel free to contact us. We’re committed to providing the best solutions for your needs!